Reference

How hokiwin77 Handles Your Personal Data

Your account data — from login details to wallet transactions via DANA, OVO, and GoPay — is handled under a clear privacy framework that you can read, question, and act on.

DANA, OVO, GoPay transaction data protectedAccount access secured with OTP verificationData request handled via live supportRetention period disclosed on requestAvailable where local law permits

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HUBUNGI TIM KAMI

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles these requests directly. Players in Makassar and across Indonesia can reach us through live chat, email, or the in-app message centre — no need to navigate a separate portal. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes through.

Team online

Live Chat

Open the chat icon from your account dashboard. Our team is available around the clock to handle data access and correction requests in real time.

Email Support

Send your data request to our support address listed in the account help section. Include your registered account ID so we can locate your records quickly.

In-App Message Centre

Log in on mobile, go to Account, then Help. Submit a privacy request directly from the app — your message is tied to your account automatically.

What Data We Collect and Why

hokiwin77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with hokiwin77, we collect the information needed to run your account securely: your registration details, device identifiers, and payment references tied to your DANA, OVO, or GoPay wallet. We do not store your full e-wallet credentials — only the transaction reference

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and status returned by the payment rail after you confirm with your PIN on your own app. Session data, including your browser type and IP address, is logged to detect unusual access patterns and protect your account from unauthorised logins. We use this data to process
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your deposits and withdrawals, verify your identity when you contact support, and keep your account history accurate. We do not sell your personal data to third parties. Sharing with service partners — such as payment processors and fraud-detection providers — happens only to the extent needed
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to complete your transaction or secure your account. Access to this platform and the data practices described here depend on local law and are available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

KEAMANAN DATA AKUN

How We Protect and Manage Your Data

Account security at hokiwin77 runs on SSL encryption for all data in transit, and stored account records are access-controlled so only authorised internal roles can retrieve them. When you log in from a new device, an OTP is sent to your registered number before access is granted — this applies whether you are switching from your phone to a desktop browser or logging in after clearing your app cache. We review data retention periods periodically; if you close your account, we retain only the records required by applicable financial and legal obligations, then delete the rest.

SSL Encryption All data moving between your device and our servers — including DANA and OVO transaction references — travels over SSL. No plain-text transmission of account or payment data.

OTP Login Verification Every new-device login triggers an OTP to your registered mobile number. This step blocks unauthorised access even if someone else has your password.

Cookie and Session Policy We use session cookies to keep you logged in across pages and analytics cookies to understand how the account flow performs. You can clear these from your browser or app settings at any time.

Data Retention and Deletion We keep your account data for as long as your account is active and for the period required by applicable law after closure. Request a retention summary through live chat.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on hokiwin77. If your question is not covered here, open a live chat and our team will walk you through it.

We collect your registration details, device identifiers, and payment references from DANA, OVO, or GoPay transactions. We do not store your e-wallet PIN or full wallet credentials at any point.

Yes. Submit a data access request through live chat or the in-app message centre with your account ID. We will compile and share your account data within a reasonable timeframe.

Contact support via live chat or email, state which data you want corrected or removed, and include your account ID. We handle corrections and deletion requests subject to applicable legal retention requirements.

Only with service partners — such as payment processors for DANA, OVO, and GoPay — and only to the extent needed to complete your transaction or protect your account from fraud. We do not sell your data.

We retain records required by applicable financial and legal obligations after account closure, then delete the rest. Contact support to request a summary of your specific retention period.

An OTP is sent to your registered mobile number before access is granted on any new device. This protects your account data even if your password has been compromised elsewhere.

How hokiwin77 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Message Centre

How We Protect and Manage Your Data

Your Privacy Questions Answered

01 What personal data does hokiwin77 collect when I open an account?

02 Can I see all the data hokiwin77 holds on my account?

03 How do I ask hokiwin77 to correct or delete my personal data?

04 Does hokiwin77 share my data with third parties?

05 How long does hokiwin77 keep my account data after I close my account?

06 What happens to my data if I log in from a new device?

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